Frequently Asked Questions

Everything you need to know about TILT Professional Makeup

What is the processing time for orders?

We aim to process and dispatch all orders within 1-2 business days. During peak promotional periods, processing may take up to 3 business days.

Are your products cruelty-free?

Yes, TILT Professional Makeup is committed to ethical beauty. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.

What is your return policy for opened cosmetics?

Due to hygiene and safety standards, we cannot accept returns on products that have been opened or used. Unopened items in their original packaging can be returned within 30 days of purchase.

Do you offer professional discounts for makeup artists?

We certainly do! Certified makeup artists can apply for our TILT Pro Program to receive exclusive discounts. Please visit our 'Pro Inquiries' page to submit your credentials.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my shipment?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.