Returns & Exchanges
At TILT Professional Makeup, we want you to be completely satisfied with your purchase. If a product does not meet your professional standards, you may return unopened and unused items within 14 days of receipt.
Initiate Your Request
Contact our customer service team via email with your order number and the specific reason for your return to receive a Return Authorization number.
Secure Packaging
Ensure the products are in their original, unopened packaging and securely wrap them to prevent damage during transit back to our warehouse.
Ship the Items
Send your package using a tracked shipping service to the address provided by our team; please note that customers are responsible for return shipping costs unless the item is faulty.
Quality Inspection & Refund
Once our quality control team verifies the items are in resalable condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing